Implementation Manager

Location: Portsmouth, New Hampshire
Date Posted: 19 Oct, 2018
Implementation Manager
Are you an experienced Implementation Manager looking for a new opportunity? Our Portsmouth, NH client is poised for growth and ready for you to join their team. This client has a startup feel with a global presence.

A day in the life: 
The Implementation Manager is responsible for delivering solutions and building long-term client relationships.
Develop and maintain project plans, goals, and deliverables that support business goals in collaboration with management
Implement technical solutions by managing, leading, and performing hands-on configuration
Responsible for overall coordination and stability of technical software development, infrastructure, and implementation work efforts from initiation through delivery
Manage a team that designs, develops, implements and supports the MediSpend application suite
Critical liaison between the development team and clients ensuring all milestones and technical project requirements are achieved on schedule and surpassing client expectations
Create and maintain a knowledge base of client’s processes and the technical solutions needed to support these
Effectively communicate updates and project expectations to team members and management in a timely and clear fashion
Identify and manage project dependencies and critical path
Plan, track and schedule project timelines, and budget accordingly
Diagnose client issues and escalate to the development team
Proactively manage changes in project scope, identify potential crises, and devise contingency plans
Frequently conduct client product training and be available for support
Build, develop, and grow client relationships
Review modifications made by the development team and form quality assurance and user acceptance testing

Must Haves: 
A minimum of 5 years of experience implementing software solutions and 5 years of experience managing medium to large scale, moderately complex IT projects
Strong knowledge of US and OUS Transparency and Compliance within the Life Sciences Industry

Nice to have: 
PMP certification and a minimum of 5 years of experience certified and in a Project Management role 
Bachelor’s degree in Information Systems, Computer Science or related field preferred

Medical Insurance
Dental Insurance
Group Term Life Insurance/AD & D
Short & Long-Term Disability Insurance
Flexible Spending Account
Dependent Care
401k Plan
Earned Time Off – vacation, personal, illness
Paid Holidays
Paid Time to Volunteer
Tuition Assistance
Bereavement Time
Breakfast daily, paid lunch 2x/wk, Friday hors-d'oeuvres