Jobs

Our Westbrook, ME client is seeking a Document Professional Service Field Engineer who will work remotely and travel to client sites. In this role, you will provide technical installation and post installation support of networked devices and supported software solutions. You'll work closely with external clients, sales representatives, and internal teams to ensure a high level of quality and communication. This position will support our Southern Maine and New Hampshire region.

Provide onsite and remote based installation and configuration for supported connected devices and software solutions on client’s networks.

Provide troubleshooting and integration support for a variety of networked hardware and software solutions we offer our clients.

Diagnosing, troubleshooting, and resolving high priority/complex issues from clients and internal team requests.

Manage the installation process including equipment/software setup, testing, installation, user training and support with necessary follow up communication and documentation

Solution integration will require you to have basic knowledge of the following: Server administration, Active Directory, Microsoft Exchange, Office 365, Citrix, G-Suite and current Windows operating systems. MAC OS knowledge is a plus.

Contribute to enhancing existing networked solutions portfolio by always looking for the next innovative idea relating to the industry and sharing with teams.

On occasion act as secondary coverage for a geographic region between NY and ME, requiring travel on a regular basis when not working remote.

You must have the ability to maintain professionalism while balancing multiple tasks in a fast-paced team environment

Ability to stay focused on numerous customer issues simultaneously

Ability to learn new technologies quickly, often from reading manuals, web searches, extrapolating from prior experiences and working directly with manufacturers

Resolves problems in a timely manner

Gathers and analyzes information skillfully

Does not stop at the first answer

Investigates the issue thoroughly

Exhibits confidence in self and others

Inspires and motivates others to perform well

Accepts feedback from others

Gives appropriate recognition to others

Approaches others in a tactful manner, applies feedback to improve performance

Reacts well under pressure

Treats others with respect and consideration regardless of their status or position

Accepts responsibility for own actions

Follows through on commitments

Looks for ways to improve and promote quality

Maintains focus when handling difficult or challenging customers

Handles pressure and stress maturely

Acts with customers in mind

Dedicated to meeting internal and external customer expectations

Listens to the needs of each customer (both internal and external) and clearly shares their needs with the appropriate group

Balances team and individual responsibilities

Gives and welcomes constructive feedback

Contributes to the group with a positive attitude

Completes tasks accurately and on time

Follows guidelines of policy and procedure

Demonstrates accuracy and thoroughness with tasks

Looks for ways to improve our processes, always focusing on quality

Applies feedback to improve performance

Assesses own strengths and weaknesses

Pursues training and development opportunities

Strives to continuously build knowledge and skills

Shares expertise with others

Ability to read and comprehend simple instructions, short correspondence, and memo

Ability to write simple correspondence

Demonstration of excellent customer service skills

Ability to effectively present information in one-on-one and small group situation to clients and other employees of the organization via phone and in person

Must be proficient with PCs, including hardware and software.

Experience with network print and scan devices -

Current Windows Operating Systems (Server / Workstations)

Knowledge of MAC Operating Systems (Preferred)

Software (Microsoft Office, Office 365, Open Office, Adobe)

Basic knowledge of routers, switches, and networking protocols.

Networking knowledge and certifications are highly desirable.

Must have inherent troubleshooting skills—the ability to isolate problems and their source quickly through logical deduction.

Experience working directly with customers on the phone or in person.

Must be proficient with PCs, including hardware and software.

Experience with network print and scan devices

Current Windows Operating Systems (Server / Workstations)

Knowledge of MAC Operating Systems (Preferred)

Software (Microsoft Office, Office 365, Open Office, Adobe)

Basic knowledge of routers, switches, and networking protocols.

Networking knowledge and certifications are highly desirable.

Must have inherent troubleshooting skills—the ability to isolate problems and their source quickly through logical deduction.

High school diploma or general education degree (GED) and one to three years related experience and/or training.