Jobs

The Senior Implementation Manager will be responsible for the delivery and installation of products to clients with hands-on implementation of technical solutions, from initiation through delivery. This position will schedule and coordinate key activities with internal departments, external vendors, and clients to ensure the solution implementation process is completed on time and in accordance with client requirements.

• Implement platform(s) by managing, leading, and performing hands-on configuration

• Develop and maintain project plans, goals, and deliverables that support business goals in collaboration with management

• Ensure standard methodologies are applied

• Develop and maintain project documentation templates/standard processes 

• Provide guidance and implementation expertise on how client business operations and/or decision-making framework can be improved through technology solutions

• Proactively manage changes in project scope, identify potential crises, and devise contingency plans

• Design and execute cutover plans for complex customer processes involving multiple functions and/or systems

• Possess a thorough knowledge of the use and impact of IT on client’s businesses and industries and identify potential risks or business opportunities

• Critical liaison between the development team and clients ensuring all milestones and technical project requirements are achieved on schedule and surpassing client expectations

• Facilitate client software enhancements throughout the project lifecycle

• Escalate software gaps, enhancement requests, and bugs to the product manager and/or development team

• Review modifications made by the development team and perform QA and UAT

• Coordinate overall testing, draw conclusions, and raise issues from testing results; Communicate with the project stakeholders

• Develop and conduct client product training sessions/webinars. 

• Support clients through the annual state, federal, and global government regulated reporting cycles

• Manage project teams to provide exceptional service to the customer 

• Lead the timely resolution of any project related issues by leveraging the appropriate mix of resources; Coordinate and communicate activities with project stakeholders

• Participate in components of sales presentation deliverable activities

Must haves: 

• 5 – 8 years’ experience in a SaaS or other high-tech environment

• 5 – 8 years’ experience in project management and implementing software solutions

• BS/BA degree or equivalent experience; MBA preferred 

• Advanced knowledge of Microsoft Excel

• Experience in Confluence, JIRA, Zendesk, and Smartsheet a plus

• PMP certification

• Medical Insurance

• Dental Insurance

• Group Term Life Insurance/AD & D

• Short & Long-Term Disability Insurance

• Flexible Spending Account

• Dependent Care

• 401k Plan

• Earned Time Off – vacation, personal, illness

• Paid Holidays

• Paid Time to Volunteer

• Tuition Assistance

• Bereavement Time

• Breakfast daily, paid lunch 2x/wk, Friday hors d’oeuvrs