Senior Technical Writer
Location: Portsmouth, New Hampshire
Date Posted: 21 Sep, 2018
Date Posted: 21 Sep, 2018
Senior Technical Writer
Are you a Sr Technical Writer looking for a great new opportunity? Our Portsmouth, NH client is poised for growth and ready for you to join their team. This client has a startup feel with a global presence.
A day in the life:
• Understand the software development lifecycle and contribute to finding ways to improve the development and deployment cycles of documentation
• Thoroughly understand the technical solutions we build and the documentation content that introduce, explain and troubleshoot our software
• Propose technologies / portal / infrastructure to share the online documents with our customers so that they are able to search and access the documents with ease
• Propose the layout of documentation portal and how it should be organized for each of access
• Understand the audiences for our documentation and be acutely aware of the important contribution technical documentation adds to a successful user experience
• Spearhead the recommendation and implementation of Learning Management System
• Work proactively in addressing your documentation workflows, deliverables and deadlines
• Be a mentor to more junior members of the writing team
• Contribute to multiple, high-profile documentation projects at the same time in a fast-paced, deadline-driven development environment, while maintaining a critical eye to detail and quality
• Work with the program managers and developers to understand all products thoroughly, including features, functionality, and bug fixes
• Communicate with team members face-to-face as well as with remote employees via phone and video conferencing
• Be proactive and resourceful in finding answers to questions using the tools available, seek answers from the right people in the organization, and escalate potential roadblock issues early
• Participate in special projects and lead initiatives in addition to core writing responsibilities as required
Must haves:
• 5+ years of experience in authoring configuration guides, release notes, commands reference guides, installation guides, and user guides
• User Manuals and On-line help experience
• Ability to take complex concepts and translate them into plain English
• Experience creating video scripts and managing video production with multimedia teams
Benefits:
Medical Insurance
Dental Insurance
Group Term Life Insurance/AD & D
Short & Long-Term Disability Insurance
Flexible Spending Account
Dependent Care
401k Plan
Earned Time Off – vacation, personal, illness
Paid Holidays
Paid Time to Volunteer
Tuition Assistance
Bereavement Time
Breakfast daily, paid lunch 2x/wk, Friday hors d’oeuvres